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Frequently Asked Questions
How can I get your Wi-Fi ?
You can visit our website https://mtelecom.co.za for our prices and guidelines on how
to buy.
What is your installation process?
Once we have received payment for your order, it is scheduled for installation within
the 7 to 14 days (about 2 weeks) stipulated period.
How long do installations take?
Installations take anything between 7-14 working days.
No internet, what do I do?
Unless a fault alert was sent out, it is essential to contact an agent via WhatsApp to
help.
What to do when moving from one location to another?
You can contact an agent on WhatsApp they will help on guidance for an un-install
and a re-install at the new location.
How can I change my password?
For password changes, kindly contact our WhatsApp office number (071 119 8633) and an agent will help with scheduling a password change.
How long do password changes take?
Password changes take up to 8 days.
How do I cancel my subscription?
You notify an agent on WhatsApp; the agent will then help you with the cancellation
process and set a date for the collection of the equipment.