Frequently Asked Questions

You can visit our website at mtelecom.co.za to view our packages, pricing, and complete the signup process — all in a few minutes.

You can check coverage for your area on our coverage page. Make sure you are at the location you want to check when using the coverage tool.

Please visit our packages page to view all available packages, speeds, pricing, and the number of devices that can be connected.

Installation is free. There is a once-off activation fee of R500 which can be paid online or via bank deposit.

You don't need to buy anything. We provide and install all the necessary equipment — including a standard outdoor antenna and indoor router — at no extra cost. All equipment remains the property of Mtech for the duration of your service.

Installations are typically completed within 7–14 working days after payment has been received and confirmed.

Once payment for your order has been received and confirmed, your installation will be scheduled within 7–14 working days, subject to technician availability and coverage confirmation. Our technician will visit your location to install all the necessary equipment.

No. Your billing date remains the same regardless of when payment is made. A late payment does not reset or shift your billing cycle.

For example: if your billing date is the 1st of every month but you paid on the 5th, your next payment is still due on the 1st of the following month — not the 5th.

Please note: if payment is overdue by more than 7 days, your service may be suspended until the outstanding amount is settled.

Account Name: Mtech Telecom
Account Number: 62750748174
Account Type: Cheque Account

Payment Reference: Your Name and Surname (compulsory for all payments).

If no network fault notification has been sent out, please contact one of our agents via WhatsApp for assistance.

Please do not reset or adjust your router unless instructed by an agent.

To request a password change, please contact our office on 071 119 8633. One of our agents will assist you and schedule the password update.

Password changes are usually completed within 48 hours after the request has been logged.

Please notify one of our agents via WhatsApp. The agent will guide you through the cancellation process and arrange a date for the collection of all Mtech equipment.

A 30-day written notice is required. Any outstanding balance must be settled before cancellation is processed. All equipment must be returned in good working condition — damaged or missing equipment may incur a replacement charge. The activation fee is non-refundable.

Please contact one of our agents via WhatsApp. We will assist with the uninstallation at your current location and arrange a reinstallation at your new address, subject to coverage.