Privacy Policy

Last updated: 9 March 2026

1. Introduction

Mtech Internet Services (Pty) Ltd ("Mtech", "we", "us") is committed to protecting your personal information in compliance with the Protection of Personal Information Act, 2013 (POPIA) and other applicable South African legislation.

This Privacy Policy explains what information we collect, why we collect it, how we use it, and your rights regarding your data.

2. Information We Collect

Data Type	Examples	Purpose
Personal details	First name, last name, email, phone number	Account creation, communication, billing
Location data	GPS coordinates (latitude & longitude)	Coverage verification and installation planning
Payment data	Transaction reference, payment status	Processing your activation fee. Card details are handled by Paystack and never stored by Mtech.
Service preferences	Selected package, coverage zone	Providing the correct service tier
Marketing source	How you heard about us, referral name, agent name	Understanding our reach and improving outreach

3. How We Use Your Information

We use your personal information to:

Verify coverage at your location and process your signup.
Schedule installation and deliver internet services.
Process payments via our payment gateway (Paystack).
Communicate with you about your account, service updates, and support.
Improve our services, coverage planning, and customer experience.
Comply with legal and regulatory requirements.

4. Legal Basis for Processing

Under POPIA, we process your personal information based on:

Consent — You provide consent when you check the agreement box during signup.
Contract — Processing is necessary to deliver the service you requested.
Legitimate interest — Improving our network and service quality.
Legal obligation — Compliance with South African law and regulations.

5. Third-Party Sharing

We do not sell your personal information. We share data only with:

Paystack — Our payment processor, to securely handle card transactions.
Meta (WhatsApp) — We use the WhatsApp Business API, provided by Meta Platforms, Inc., to communicate with you. When you message us on WhatsApp or we send you service notifications, your phone number and message content are processed by Meta in accordance with WhatsApp's Privacy Policy. Meta may use this data as described in their privacy policy, including for infrastructure and security purposes.
Installation partners — Limited details (name, phone, location) to schedule your installation.
Legal authorities — If required by law, court order, or regulation.

6. Data Security

All payment transactions are encrypted via Paystack's PCI-DSS compliant infrastructure.
We use HTTPS to protect data transmitted between your browser and our website.
Access to personal data is limited to authorised personnel only.
We take reasonable technical and organisational measures to protect your data against loss, misuse, and unauthorised access.

7. Data Retention

We retain your personal information for as long as your account is active, plus a reasonable period thereafter for legal, accounting, or operational purposes. Waitlist data is retained for up to 12 months, after which it is deleted unless you become an active customer.

8. Your Rights Under POPIA

You have the right to:

Access — Request a copy of the personal information we hold about you.
Correction — Request correction of inaccurate or outdated information.
Deletion — Request deletion of your personal information, subject to legal retention requirements.
Object — Object to the processing of your personal information for direct marketing.
Withdraw consent — Withdraw your consent at any time. This does not affect the lawfulness of processing done before withdrawal.

To exercise any of these rights, contact us using the details below.

9. WhatsApp Business Communications

We use the WhatsApp Business API to provide customer support, send service notifications, order confirmations, and occasional promotional updates. By providing your phone number during signup or by messaging us on WhatsApp, you consent to receiving messages from Mtech via WhatsApp.

Types of messages you may receive:

Order and payment confirmations
Installation scheduling and updates
Service notifications (outages, maintenance, account status)
Customer support responses
Promotional offers and service upgrades (with your consent)

Opt-out: You can stop receiving WhatsApp messages at any time by replying STOP to any message from us, or by contacting us via email or phone. Opting out of WhatsApp messages does not affect your internet service.

Data processing: WhatsApp messages are processed through Meta's infrastructure. Your phone number, message content, and delivery metadata are handled by Meta in accordance with their privacy policy. We do not share your WhatsApp conversations with any other third party.

10. Cookies & Analytics

Our website does not currently use tracking cookies or third-party analytics tools. If this changes in the future, this policy will be updated accordingly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this page periodically.

12. Contact Us

If you have any questions, concerns, or requests related to your privacy, please contact us:

You may also lodge a complaint with the Information Regulator (South Africa) at inforegulator.org.za.